Welcome to Arlo. These Terms of Service (“Terms”) govern your access to and use of Arlo, including our website at askarlo.xyz, our text messaging services, and related features and services (collectively, the “Service”).
Arlo is operated by Alpine Labs Inc., a Colorado corporation (“Alpine Labs,” “Arlo,” “we,” “us,” or “our”).
Arlo is an AI-powered food and restaurant discovery service primarily delivered through SMS.
Depending on the features available to you, Arlo may provide restaurant recommendations, information about restaurants and food businesses, alerts about new openings, events, specials, pop-ups, and other food-related developments, personalized suggestions, and responses to questions submitted by text message.
Some information and recommendations provided by Arlo are generated, summarized, organized, or personalized using artificial intelligence and automated systems.
You may use Arlo only if you are legally permitted to enter into these Terms.
If you are under the age at which you may enter into a binding contract in your jurisdiction, you may use Arlo only with the involvement and consent of a parent or legal guardian.
Parents and guardians are responsible for the use of Arlo by minors under their supervision.
You may be required to provide information such as your mobile phone number and payment information to use certain features of Arlo.
You agree to provide accurate and current information and to update it when necessary.
You are responsible for activity associated with your account and phone number. If you believe someone is using your account or phone number without authorization, contact us at hello@askarlo.xyz.
Arlo is primarily an SMS-based service.
By providing your mobile phone number and consenting to receive messages from Arlo, you agree that we may send you text messages related to the Service. These may include:
responses to questions or requests you send to Arlo;
restaurant recommendations and personalized suggestions;
alerts about restaurant openings, events, specials, pop-ups, and other food-related developments;
account, subscription, transactional, and service-related messages; and
other Arlo features you choose to use.
Message frequency varies based on your activity, preferences, location, and available information.
Message and data rates may apply depending on your wireless carrier and plan.
Consent to receive promotional or marketing text messages is not a condition of purchasing goods or services where prohibited by law.
You may opt out of applicable SMS messages at any time by replying STOP or using another reasonable opt-out method. You may receive a final message confirming your opt-out. You may reply HELP for assistance or contact hello@askarlo.xyz.
Wireless carriers are not responsible for delayed or undelivered messages.
Arlo currently offers eligible users a 14-day free trial.
Unless you cancel before the end of your free trial, your subscription will automatically convert to a paid subscription at the then-disclosed subscription price. At launch, the subscription price is $2.99 per month.
By starting a free trial and providing a payment method, you authorize us and our payment processor to charge the applicable subscription fee when your trial ends unless you cancel before the end of the trial.
Your paid subscription automatically renews each month until canceled.
We will clearly disclose the applicable trial period, subscription price, billing frequency, and material subscription terms before you subscribe.
Payments are processed through our third-party payment processor, Stripe.
By providing payment information, you authorize us and Stripe to charge your selected payment method for applicable subscription fees, taxes, and other charges disclosed to you at the time of purchase.
We do not directly store your complete payment card information.
If your payment method cannot be charged, we may suspend or limit access to paid features until payment is successfully processed.
You may cancel your subscription at any time through the subscription management experience provided by Arlo and Stripe.
Cancellation prevents future renewal charges. Unless otherwise stated or required by law, you will continue to have access to your paid subscription through the end of your current billing period.
If you cancel during your free trial before the applicable deadline, you will not be charged the subscription fee.
Payments are generally non-refundable except where required by applicable law.
You may cancel your subscription at any time to prevent future renewal charges.
We may provide refunds, credits, or other accommodations at our discretion. Providing a refund or credit in one instance does not obligate us to provide one in the future.
We may change Arlo's pricing or subscription offerings from time to time.
If we change the price of an existing recurring subscription, we will provide notice as required by applicable law before the new price applies to you.
Continued use of a subscription following an applicable price change constitutes acceptance of the new price where permitted by law.
Arlo uses artificial intelligence and automated systems to provide portions of the Service.
AI-generated information can be incomplete, inaccurate, outdated, or otherwise incorrect.
You should use your own judgment when relying on information provided by Arlo and verify important information directly with the relevant restaurant, venue, business, reservation provider, or other authoritative source when appropriate.
Arlo does not guarantee that any recommendation, summary, description, or other AI-generated response will be accurate, complete, current, or suitable for your particular circumstances.
Arlo may provide information about restaurants, bars, cafes, chefs, events, reservations, menus, pricing, hours, availability, locations, and other third-party businesses or services.
This information may come from publicly available sources, third-party services, user interactions, automated systems, or other sources.
Restaurant information can change quickly. We do not guarantee the accuracy, availability, completeness, or timeliness of third-party information.
You should confirm important details directly with the applicable business before relying on them.
A recommendation or mention by Arlo does not constitute an endorsement, guarantee, or representation regarding a restaurant, business, product, or service.
Arlo may provide links to or interact with third-party websites and services, including restaurant websites, reservation platforms, maps, payment providers, and other services.
Your use of third-party services may be governed by separate terms and privacy policies.
Arlo is not responsible for the availability, performance, actions, content, policies, or practices of third-party services.
Unless expressly stated otherwise, Arlo is not a restaurant, reservation platform, delivery provider, or food service provider and is not responsible for transactions or experiences between you and third parties.
Restaurant and food information provided by Arlo should not be relied upon as medical, allergy, dietary, or food-safety advice.
If you have food allergies, dietary restrictions, or other health-related requirements, you are responsible for confirming ingredients, preparation practices, and other relevant information directly with the restaurant or food provider.
Certain Arlo features may use location information that you provide or authorize in order to provide nearby restaurants, local alerts, recommendations, and other location-relevant information.
You are responsible for ensuring that location information you provide is accurate.
Our collection and use of location information is described in our Privacy Policy.
You agree not to misuse Arlo or interfere with the operation of the Service.
You may not use Arlo to violate applicable law; attempt to gain unauthorized access to systems or accounts; transmit malicious code; abuse, overload, scrape, or disrupt the Service; impersonate another person; engage in fraud; or use automated systems to access the Service in a manner we have not authorized.
We may restrict or terminate access when we reasonably believe the Service is being misused.
Arlo, including its software, branding, designs, text, interfaces, technology, and other materials created by or for Alpine Labs Inc., is owned by Alpine Labs Inc. or its licensors and is protected by applicable intellectual property laws.
These Terms give you a limited, personal, non-exclusive, non-transferable, and revocable right to use the Service for its intended purpose.
These Terms do not transfer ownership of Arlo or any associated intellectual property to you.
If you provide ideas, suggestions, feedback, or recommendations about Arlo, you grant us permission to use that feedback without restriction or compensation to you.
Arlo is an evolving service.
We may add, modify, suspend, or discontinue features at any time. We do not guarantee that any particular feature or portion of the Service will always be available.
We may also perform maintenance or experience interruptions caused by technical issues, wireless carriers, third-party providers, or circumstances outside our control.
To the maximum extent permitted by law, Arlo and the Service are provided “as is” and “as available.”
Alpine Labs Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or accurate.
Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.
To the maximum extent permitted by applicable law, Alpine Labs Inc. and its officers, directors, employees, affiliates, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of Arlo.
To the maximum extent permitted by law, our aggregate liability for claims arising out of or relating to the Service will not exceed the greater of (a) the amount you paid to Arlo during the 12 months immediately preceding the event giving rise to the claim or (b) $100.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by law, you agree to indemnify and hold harmless Alpine Labs Inc. and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful misuse of the Service or material violation of these Terms.
You may stop using Arlo at any time.
We may suspend or terminate your access if you materially violate these Terms, misuse the Service, create risk or potential legal exposure for Arlo or others, fail to pay applicable fees, or where suspension or termination is otherwise reasonably necessary to protect the Service.
Sections that by their nature should survive termination will continue to apply.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Any dispute that is not subject to another legally required venue will be brought in the appropriate state or federal courts located in Colorado, and you and Alpine Labs Inc. consent to the jurisdiction of those courts.
We may update these Terms as Arlo evolves or as legal or regulatory requirements change.
If we make material changes, we will provide notice when required by law. The updated Terms will include a revised effective date.
Your continued use of Arlo after updated Terms become effective constitutes acceptance of those Terms where permitted by law.
If you have questions about these Terms or Arlo, contact us at:
Alpine Labs Inc.
Colorado, United States
hello@askarlo.xyz
