Privacy Policy
Privacy Policy
Effective Date: September 16, 2026
Effective Date: September 16, 2026
This Privacy Policy explains how Alpine Labs Inc. (“Arlo,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use Arlo, including our website at askarlo.xyz, our SMS-based services, and related features and services (collectively, the “Service”).
Arlo is an AI-powered food and restaurant discovery service operated by Alpine Labs Inc., a Colorado corporation.
This Privacy Policy explains how Alpine Labs Inc. (“Arlo,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use Arlo, including our website at askarlo.xyz, our SMS-based services, and related features and services (collectively, the “Service”).
Arlo is an AI-powered food and restaurant discovery service operated by Alpine Labs Inc., a Colorado corporation.
IntInformation We Collect
IntInformation We Collect
The information we collect depends on how you interact with Arlo.
Information You Provide
your mobile phone number;
account or profile information;
communications you send to Arlo by SMS or through other channels;
restaurant, cuisine, neighborhood, dining, and other preferences;
feedback and support requests;
location information you choose to provide;
information submitted when signing up for a subscription; and
other information you voluntarily provide.
SMS and Conversation Data
Because Arlo primarily operates through text messaging, we collect and process messages you send to and receive from Arlo.
This may include your questions, requests, preferences, restaurant interests, feedback, and other information contained in your conversations. We use this information to operate Arlo, respond to requests, personalize recommendations, improve the Service, and develop our systems.
Location Information
We may collect location information that you provide directly or otherwise authorize us to use.
For example, you might tell Arlo your city, neighborhood, current area, or another location when asking for nearby restaurants.
We use location information to provide locally relevant recommendations, restaurant alerts, and other location-based features.
Payment Information
Payments are processed by third-party payment processors such as Stripe.
We may receive information related to your subscription and transactions, such as payment status, subscription status, billing dates, transaction identifiers, and limited payment method details. We do not directly store your complete credit or debit card number.
Website and Device Information
When you visit our website or interact with the Service, we may automatically collect information such as:
IP address;
browser type;
device type;
operating system;
referring pages;
pages viewed;
approximate location derived from IP address;
timestamps;
interactions with our website; and
other technical or usage information.
We may collect this information using cookies, analytics tools, logs, pixels, and similar technologies.
The information we collect depends on how you interact with Arlo.
Information You Provide
your mobile phone number;
account or profile information;
communications you send to Arlo by SMS or through other channels;
restaurant, cuisine, neighborhood, dining, and other preferences;
feedback and support requests;
location information you choose to provide;
information submitted when signing up for a subscription; and
other information you voluntarily provide.
SMS and Conversation Data
Because Arlo primarily operates through text messaging, we collect and process messages you send to and receive from Arlo.
This may include your questions, requests, preferences, restaurant interests, feedback, and other information contained in your conversations. We use this information to operate Arlo, respond to requests, personalize recommendations, improve the Service, and develop our systems.
Location Information
We may collect location information that you provide directly or otherwise authorize us to use.
For example, you might tell Arlo your city, neighborhood, current area, or another location when asking for nearby restaurants.
We use location information to provide locally relevant recommendations, restaurant alerts, and other location-based features.
Payment Information
Payments are processed by third-party payment processors such as Stripe.
We may receive information related to your subscription and transactions, such as payment status, subscription status, billing dates, transaction identifiers, and limited payment method details. We do not directly store your complete credit or debit card number.
Website and Device Information
When you visit our website or interact with the Service, we may automatically collect information such as:
IP address;
browser type;
device type;
operating system;
referring pages;
pages viewed;
approximate location derived from IP address;
timestamps;
interactions with our website; and
other technical or usage information.
We may collect this information using cookies, analytics tools, logs, pixels, and similar technologies.
How We Use Information
How We Use Information
We may use personal information to:
provide and operate Arlo;
respond to your text messages and requests;
generate restaurant and food recommendations;
personalize your experience;
send restaurant openings, events, specials, pop-ups, recommendations, and other alerts you have consented to receive;
determine which information may be relevant to you;
manage accounts, subscriptions, billing, and free trials;
provide customer support;
communicate about the Service;
understand how people use Arlo;
improve our recommendations, products, technology, and user experience;
develop, evaluate, and improve AI and automated systems;
detect fraud, abuse, security incidents, or misuse;
enforce our Terms of Service;
comply with legal obligations; and
protect the rights, safety, and security of Arlo, our users, and others.
We may use personal information to:
provide and operate Arlo;
respond to your text messages and requests;
generate restaurant and food recommendations;
personalize your experience;
send restaurant openings, events, specials, pop-ups, recommendations, and other alerts you have consented to receive;
determine which information may be relevant to you;
manage accounts, subscriptions, billing, and free trials;
provide customer support;
communicate about the Service;
understand how people use Arlo;
improve our recommendations, products, technology, and user experience;
develop, evaluate, and improve AI and automated systems;
detect fraud, abuse, security incidents, or misuse;
enforce our Terms of Service;
comply with legal obligations; and
protect the rights, safety, and security of Arlo, our users, and others.
Artificial Intelligence
Artificial Intelligence
Arlo uses artificial intelligence and automated systems to provide recommendations, interpret requests, summarize information, personalize responses, and operate other aspects of the Service.
Information you submit to Arlo may be processed by AI systems and service providers that help us operate these features.
We may use interactions with Arlo to evaluate and improve our systems, subject to applicable law and our contractual obligations.
You should avoid sending highly sensitive personal information through Arlo that is not necessary to use the Service.
Arlo uses artificial intelligence and automated systems to provide recommendations, interpret requests, summarize information, personalize responses, and operate other aspects of the Service.
Information you submit to Arlo may be processed by AI systems and service providers that help us operate these features.
We may use interactions with Arlo to evaluate and improve our systems, subject to applicable law and our contractual obligations.
You should avoid sending highly sensitive personal information through Arlo that is not necessary to use the Service.
SMS Communications
SMS Communications
If you provide your phone number and consent to receive messages from Arlo, we may send conversational, transactional, service-related, personalized, and promotional SMS messages consistent with your consent.
These may include restaurant recommendations, new restaurant alerts, events, specials, pop-ups, account information, and responses to your requests.
Message frequency varies. Message and data rates may apply.
You may opt out of applicable SMS communications at any time by replying STOP or using another reasonable opt-out method. You may reply HELP for assistance or contact hello@askarlo.xyz.
We may retain records of your consent and opt-out requests as necessary to comply with applicable law and maintain our messaging systems.
If you provide your phone number and consent to receive messages from Arlo, we may send conversational, transactional, service-related, personalized, and promotional SMS messages consistent with your consent.
These may include restaurant recommendations, new restaurant alerts, events, specials, pop-ups, account information, and responses to your requests.
Message frequency varies. Message and data rates may apply.
You may opt out of applicable SMS communications at any time by replying STOP or using another reasonable opt-out method. You may reply HELP for assistance or contact hello@askarlo.xyz.
We may retain records of your consent and opt-out requests as necessary to comply with applicable law and maintain our messaging systems.
How We Disclose Information
How We Disclose Information
We may disclose personal information to third parties when necessary to operate Arlo or for the purposes described in this Privacy Policy.
We may disclose personal information to third parties when necessary to operate Arlo or for the purposes described in this Privacy Policy.
Service Providers
Service Providers
We may disclose information to companies that provide services on our behalf, including providers of:
SMS and telecommunications infrastructure;
cloud hosting and data storage;
artificial intelligence and machine learning technology;
analytics;
payment processing;
authentication and security;
customer support;
website infrastructure; and
other technology and operational services.
These providers may process information on our behalf subject to applicable contractual and legal requirements.
We may disclose information to companies that provide services on our behalf, including providers of:
SMS and telecommunications infrastructure;
cloud hosting and data storage;
artificial intelligence and machine learning technology;
analytics;
payment processing;
authentication and security;
customer support;
website infrastructure; and
other technology and operational services.
These providers may process information on our behalf subject to applicable contractual and legal requirements.
Third-Party Integrations
Third-Party Integrations
If you ask Arlo to interact with or direct you to a third-party service, we may disclose information necessary to fulfill your request.
Those third parties may process information under their own privacy policies.
If you ask Arlo to interact with or direct you to a third-party service, we may disclose information necessary to fulfill your request.
Those third parties may process information under their own privacy policies.
Legal and Safety Reasons
Legal and Safety Reasons
We may disclose information if we reasonably believe doing so is necessary to comply with law, legal process, or governmental requests; enforce our agreements; investigate fraud or security issues; or protect the rights, property, or safety of Alpine Labs Inc., our users, or others.
We may disclose information if we reasonably believe doing so is necessary to comply with law, legal process, or governmental requests; enforce our agreements; investigate fraud or security issues; or protect the rights, property, or safety of Alpine Labs Inc., our users, or others.
Business Transfers
Business Transfers
If Alpine Labs Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
If Alpine Labs Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
Sale of Personal Information
Sale of Personal Information
Arlo does not sell personal information for money.
We also do not knowingly sell the personal information of children.
Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than ordinary usage. If our practices fall within those definitions, we will provide any notices and choices required by applicable law.
Arlo does not sell personal information for money.
We also do not knowingly sell the personal information of children.
Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than ordinary usage. If our practices fall within those definitions, we will provide any notices and choices required by applicable law.
Cookies and Analytics
Cookies and Analytics
We may use cookies, pixels, analytics technologies, and similar tools to operate our website, understand traffic and usage, measure marketing performance, improve Arlo, and maintain security.
Third-party analytics or advertising providers may collect information through these technologies according to their own privacy policies.
Where required by law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
We may use cookies, pixels, analytics technologies, and similar tools to operate our website, understand traffic and usage, measure marketing performance, improve Arlo, and maintain security.
Third-party analytics or advertising providers may collect information through these technologies according to their own privacy policies.
Where required by law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
Data Retention
Data Retention
We retain personal information for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, why we collected it, legal requirements, security considerations, dispute resolution needs, and whether you maintain an active relationship with Arlo.
We may retain certain information after you stop using Arlo where reasonably necessary for legal compliance, fraud prevention, accounting, security, or enforcement purposes.
We retain personal information for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, why we collected it, legal requirements, security considerations, dispute resolution needs, and whether you maintain an active relationship with Arlo.
We may retain certain information after you stop using Arlo where reasonably necessary for legal compliance, fraud prevention, accounting, security, or enforcement purposes.
Data Security
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices
Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
request access to personal information we maintain about you;
request correction of inaccurate information;
request deletion of certain personal information;
obtain a copy of certain information;
object to or restrict certain processing;
withdraw consent where processing is based on consent; and
opt out of certain uses or disclosures of personal information where applicable.
These rights vary by jurisdiction and may be subject to exceptions.
To submit a privacy request, contact hello@askarlo.xyz.
We may need to verify your identity before fulfilling certain requests.
You will not be unlawfully discriminated against for exercising applicable privacy rights.
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
request access to personal information we maintain about you;
request correction of inaccurate information;
request deletion of certain personal information;
obtain a copy of certain information;
object to or restrict certain processing;
withdraw consent where processing is based on consent; and
opt out of certain uses or disclosures of personal information where applicable.
These rights vary by jurisdiction and may be subject to exceptions.
To submit a privacy request, contact hello@askarlo.xyz.
We may need to verify your identity before fulfilling certain requests.
You will not be unlawfully discriminated against for exercising applicable privacy rights.
SMS Opt-Out
SMS Opt-Out
You may withdraw consent to receive applicable SMS messages at any time.
Reply STOP to an Arlo message or otherwise communicate a reasonable request to stop receiving messages.
Opting out of promotional SMS communications does not necessarily cancel your paid Arlo subscription. You should separately cancel your subscription through the applicable subscription management experience if you want to stop future subscription charges.
You may withdraw consent to receive applicable SMS messages at any time.
Reply STOP to an Arlo message or otherwise communicate a reasonable request to stop receiving messages.
Opting out of promotional SMS communications does not necessarily cancel your paid Arlo subscription. You should separately cancel your subscription through the applicable subscription management experience if you want to stop future subscription charges.
Children's Privacy
Children's Privacy
Arlo is not designed to collect personal information from children under 13 without appropriate authorization, and we do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe a child under 13 has provided personal information to Arlo without appropriate parental or guardian authorization, contact us at hello@askarlo.xyz so we can review the situation and take appropriate action.
Arlo is not designed to collect personal information from children under 13 without appropriate authorization, and we do not knowingly collect personal information from children under 13 in violation of applicable law.
If you believe a child under 13 has provided personal information to Arlo without appropriate parental or guardian authorization, contact us at hello@askarlo.xyz so we can review the situation and take appropriate action.
Third-Party Websites and Services
Third-Party Websites and Services
Arlo may contain links to or interact with restaurants, reservation platforms, maps, payment processors, and other third-party services.
We do not control the privacy practices of those third parties.
We encourage you to review their privacy policies before providing them with personal information.
Arlo may contain links to or interact with restaurants, reservation platforms, maps, payment processors, and other third-party services.
We do not control the privacy practices of those third parties.
We encourage you to review their privacy policies before providing them with personal information.
United States Operations
United States Operations
Arlo is operated from the United States.
If you access the Service from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate, subject to applicable law.
Arlo is operated from the United States.
If you access the Service from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate, subject to applicable law.
Changes to This Privacy Policy
Changes to This Privacy Policy
We may update this Privacy Policy as Arlo evolves, our data practices change, or legal requirements change.
When we update this policy, we will revise the effective date above. If required by law, we will provide additional notice of material changes.
We may update this Privacy Policy as Arlo evolves, our data practices change, or legal requirements change.
When we update this policy, we will revise the effective date above. If required by law, we will provide additional notice of material changes.
Contact Us
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how Arlo handles personal information, contact us at:
Alpine Labs Inc.
Colorado, United States
hello@askarlo.xyz
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how Arlo handles personal information, contact us at:
Alpine Labs Inc.
Colorado, United States
hello@askarlo.xyz
